Shipping and Returns Information for Winterchild Jewellery


Shipping within Canada

Shipping to the USA

International Shipping

Return Policy



Free Shipping:

Winterchild Jewellery offers free standard shipping on all orders (including Canada, USA, and most other international destinations).

Expedited shipping within Canada is also available.




Shipping within Canada:

Orders are shipped from Mayo, Yukon and may take up to 3 business days to process, in addition to the delivery times shown. Isolated and remote areas may take a few days more.

Shipping Method

Rate

Delivery Time

Standard - Lettermail

Free

7 - 12 business days

Expedited - Xpresspost

$17.35

3 - 7 business days


If you would like to have your order shipped by Xpresspost within Canada, you must purchase the service:

Item:

Xpresspost within Canada

Our Price:

$17.35 CDN

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Shipping to the USA:

Orders are shipped from Canada and may take up to 3 business days to process, in addition to the delivery times shown.

Shipping Method

Rate

Delivery Time

Standard - Letter-post - USA

Free

9 - 15 business days

Due to high costs, Xpresspost - USA is not offered.

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International Shipping:

Orders are shipped from Canada and may take up to 3 business days to process, in addition to the delivery times shown.

Shipping Method

Rate

Delivery Time

Standard - Air Mail

Free

7 - 25 business days

Due to high costs, Xpresspost - International is not offered.


Special Note (Australia): Due to repeated Australian packages not arriving, all Australian orders will be refunded within three business days. We apologize for the inconvenience.

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Return Policy:

We proudly stand behind the quality of our jewellery. Every item made and sold by Winterchild Jewellery is guaranteed.* If for any reason you are not completely satisfied with your order, the jewellery can be returned for an exchange or refund. Shipping fees are non-refundable.

All returns must be post marked within 60 days of Winterchild Jewellery's shipping date to be eligible. Please enclose a copy of your invoice and ensure that the jewellery is safely wrapped before sending, preferably in the original packaging.

When returning goods from within Canada, ship by Canada Post (standard letter mail).

When returning goods from outside Canada, ship by standard surface mail. The outside of the package must be clearly marked "Canadian Goods Returning." Winterchild Jewellery is unable to refund taxes and duties.

* Exception: Our bracelets are custom made and are therefore not eligible for refund.




Wholesale Customers:

Winterchild Jewellery welcomes wholesale customer enquiries. Please see our Wholesale Page to obtain wholesale order information.

Wholesale orders do not qualify for free shipping. The free shipping offer is available to retail website customers only.




Disclaimer:

No Canadian taxes are applicable to orders shipped to international delivery addresses; however, the buyer is responsible for any import taxes, import duties or other incidental charges that may apply.

All prices and product availability are subject to change without notice.

All products are handcrafted and may vary slightly from one another.

We include the measurements of all products for your reference, but for clarity products may not be shown to scale.


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We thank you for considering one of our creations.


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