Shipping and Returns Information for Winterchild Jewellery
Shipping within Canada
Shipping to the USA
International Shipping
Return Policy
Free Shipping:
Winterchild Jewellery offers free standard shipping on all orders of $60 or more (including Canada, USA, and all other international destinations).
If you purchase expedited shipping, you will receive a $4.50 discount off shipping on orders over $60.
Shipping within Canada:
Orders are shipped from Mayo, Yukon and may take up to 3 business days to process, in addition to the delivery times shown. Isolated and remote areas may take a few days more.
Shipping Method | Order Total | Rate | Delivery Time |
Standard - Lettermail | up to $60 | $4.50 | 7 - 12 business days |
Standard - Lettermail | over $60 | free | 7 - 12 business days |
Expedited - Xpresspost | up to $60 | $10.95 | 3 - 7 business days |
Expedited - Xpresspost | over $60 | $6.45 | 3 - 7 business days |
If you would like to have your order shipped by Xpresspost within Canada, you must purchase the service:
Orders up to $60 - $10.95 total expedited shipping rate ($4.50 standard shipping + $6.45 Xpresspost).
Orders over $60 - $6.45 total expedited shipping rate (free standard shipping + $6.45 Xpresspost).
* Canada Post requires the recipient's phone number for Xpresspost; please provide during checkout.
Top of Page
Shipping to the USA:
Orders are shipped from Canada and may take up to 3 business days to process, in addition to the delivery times shown.
Shipping Method | Order Total | Rate | Delivery Time |
Standard - Letter-post - USA | up to $60 | $4.50 | 9 - 15 business days |
Standard - Letter-post - USA | over $60 | free | 9 - 15 business days |
Expedited - Xpresspost - USA | up to $60 | $11.95 | 5 - 10 business days |
Expedited - Xpresspost - USA | over $60 | $7.45 | 5 - 10 business days |
If you would like to have your order shipped by Xpresspost to the USA, you must purchase the service:
Orders up to $60 - $11.95 total expedited shipping rate ($4.50 standard shipping + $7.45 Xpresspost).
Orders over $60 - $7.45 total expedited shipping rate (free standard shipping + $7.45 Xpresspost).
* Canada Post requires the recipient's phone number for Xpresspost; please provide during checkout.
Top of Page
International Shipping:
Orders are shipped from Canada and may take up to 3 business days to process, in addition to the delivery times shown.
Shipping Method | Order Total | Rate | Delivery Time |
Standard - Air Mail | up to $60 | $4.50 | 7 - 20 business days |
Standard - Air Mail | over $60 | free | 7 - 20 business days |
Due to high costs, Xpresspost - International is not offered.
Top of Page
Return Policy:
We proudly stand behind the quality of our jewellery. Every item made and sold by Winterchild Jewellery is guaranteed. If for any reason you are not completely satisfied with your order, the jewellery can be returned for an exchange or refund. Shipping fees are non-refundable.
All returns must be post marked within 30 days of Winterchild Jewellery's shipping date to be eligible. Please enclose a copy of your invoice and ensure that the jewellery is safely wrapped before sending, preferably in the original packaging.
When returning goods from within Canada, ship by Canada Post (standard letter mail).
When returning goods from outside Canada, ship by standard surface mail. The outside of the package must be clearly marked "Canadian Goods Returning." Winterchild Jewellery is unable to refund taxes and duties.
Wholesale Customers:
Winterchild Jewellery welcomes wholesale customer enquiries. Please see our Wholesale Page to obtain wholesale order information.
Canada Post VentureOne
Disclaimer:
No Canadian taxes are applicable to orders shipped to international delivery addresses; however, the buyer is responsible for any import taxes, import duties or other incidental charges that may apply.
All prices and product availability are subject to change without notice.
All products are handcrafted and may vary slightly from one another.
We include the measurements of all products for your reference, but for clarity products may not be shown to scale.
